About us

We are Havas’s specialist CX agency in the UK, committed to delivering on our promises. Our "No Broken Promises" initiative ensures that we bridge the gap between what brands promise and what they deliver, fostering trust and loyalty.

We combine data, technology, strategy, and creativity to create meaningful experiences between brands and people, across the entire customer journey. We specialize in world-class loyalty program strategy and implementation, behavior change initative campaigns, and implementation of large-scale data & analytics CX initiatives.As part of the London Havas Village, we support brands in CX, customer engagement, CRM/loyalty consulting, digital marketing, and direct response marketing.

Hello, we are

Our capabilities

Insight generation, proposition development, customer experience vision.
Designing more valuable relationships between brands and their customers.
Deep specialism in loyalty, helping clients design and implement loyalty approaches and programmes.
Data marketing services – consult, manage, analyse, deploy. Certified Salesforce Marketing Cloud partners.
Consultancy, support and delivery of all MarTech-based projects (Adobe, Salesforce, Antavo etc.).
Conceptual and design services across the full range of Customer Engagement channels.
Creation, development and delivery of brand content.

We leverage creativity, strategy, and data to bridge the gap between what brands promise their customers and what they deliver. We focus on helping brands keep their promises, fostering customer loyalty, and driving better business outcomes.
We discover brands paths forward for; customer retention strategy, loyalty programmes, data and analytics mar-tech solutions, lead generation/acquisition, creative experiences
Havas CX helia is part of the global Havas CX network, with a footprint in London, New York, Paris and Asia.
We specialise in industries; Automotive, Retail, Education, Non Profits, Travel, Tourism, Financial Services and Tech.
Our Tech Partners; Salesforce Marketing Cloud Certified, Antavo, Ecrebo